What you can do in Grove
By role, seller, buyer and Cypress Manager, what Grove does, what you can ask Cedar in plain words, and the decisions Grove always leaves to a person.
TL;DRAI summary
This chapter explains what you can do in Grove, Cypress's main workspace. It details tasks for selling vehicles, managing purchases, and administrative oversight, making it easier for you to navigate and use the platform effectively.
For: Fleet managers and admins · Buyers · Cypress Managers
Everything below runs through Cypress as you, with your role: Grove shows you the card, you confirm, Cypress does it. You can always say it in your own words to Cedar instead of looking for a button; the "Ask Cedar" column gives examples that work.
Selling (fleet managers and admins)
| You can | Ask Cedar |
|---|---|
| Answer offers: accept, counter at the suggested amount, or decline, on the offer card | "Which offer should I answer first?" |
| See every offer with the facts worked out: how long it has waited, the gap to your floor, the share of the listing price | "Are any offers below my floor?" |
| Work each closing step by step in its own lane: Deal Setup, the bill of sale, funds, gate pass, title, pickup | "Which closing is most overdue?" · "What is left on the Grand?" |
| Nudge the other side when a step is late, or file a problem at pickup with its photos | "Remind Summit about the pickup" |
| Add a car from a photo of its VIN, or upload the week's list of cars to sell | Add a car · Upload this week's list · Import a spreadsheet |
| Get drafts ready (photos, condition, mileage, lot, floor) and take them live through your pricing rule | "Which drafts are not ready to go live?" · Get drafts ready |
| Launch approved cars, change prices on several cars at once, take a car off the market | "Launch the cars that are ready" · "Lower the cold ones by 3%" |
| Follow the quarter's sell plan: the goal, each month, the next hand-off to Cypress, this week's plays | "How are we doing on the quarter sell goal?" |
Buying
| You can | Ask Cedar |
|---|---|
| Say what you are looking for; Cedar matches it to a target in your buy plan, or drafts a new one, and shows the cars that fit now | "I'm looking for 3 Ford F-150s for next month" |
| See today's picks, and say Not for me with a reason so the next picks learn | "Show me today's picks" |
| Make offers on the cars that fit, each confirmed by you | "Offer on the RAV4 at the target price" |
| Answer a seller's counter: accept it or counter back, with the hours left on it | "Did any seller counter my offers? Which one expires first?" |
| Open the cars a seller shares with you by direct link, checked against your targets | Paste the link in the room |
| Follow your purchases in closing: title address, transporter, payment, pickup | "What do I need to do on my purchases in closing?" |
| Watch the quarter's budget: what you spent, what is in closing | "How much of our budget have we spent this quarter?" |
Cypress Managers
| You can | Where |
|---|---|
| See every organization you manage, with what needs a person in each | Today, under Your organizations |
| Act for one organization at a time, with Cypress's own permission for it | The amber Acting for bar, Switch to change |
| See what the organization lets Cypress do for it (manage cars, answer offers in review, make buyer offers) | Profile, under What … allows |
| Match a bank transfer to the invoices it pays (a person records it in Cypress) | The money card |
| Judge Cedar's flagged answers and see its benchmarks | Cypress, Admin › Cedar quality (staff manual) |
Everyone
| You can | Where |
|---|---|
| Use Grove as one private conversation with Cedar (Zen), or as the full app with your team (Huddle) | Profile, How Grove looks · Choose Zen or Huddle |
| Install Grove on your phone or computer, and check for a new version | Profile, Grove on this device · Install Grove |
| See everything that needs you as it happens: offers, matches, closing steps, what Cedar needs | Your Inbox |
| Choose what also reaches your lock screen | Profile, On the lock screen |
| Talk with your team, your Cypress Manager and Cedar in one huddle, with one-level threads | Huddle |
| Have a conversation per topic, or per car, buy target or goal | Huddle, New conversation |
| Send photos, files and audio notes; react, reply in a thread, make a task from any message | Hold a message (or right-click it) |
| Talk to Cedar out loud; it answers by voice and puts the card on screen | Talk with Cedar · Talk |
| Hand work to a teammate or to Cedar, and see it close when the reply says it is done | Tasks |
| Decide how far Cedar goes alone, teach it facts about your organization, correct an answer | Playbooks › Teach Cedar |
What Grove never does
These stay with a person in every case, whatever you teach Cedar:
- Set or change a floor price. Always a person at your organization.
- Accept or counter below the floor. Only your fleet manager or admin, confirmed in the app; a Cypress Manager never does.
- Confirm money received. Always a person.
- Sign a document for anyone, or confirm anything by voice: the card on screen is where you confirm.
- Act without a confirm. A card shows what will happen; nothing changes in Cypress until you confirm it.
Grove quickstart
Your first ten minutes in Grove: sign in with Cypress, read the brief, answer one decision on its card, and ask Cedar a question.
Journeys
What you set out to do with Cedar, start to finish: what needs you, what a car is worth and when to sell it, getting a car live, and finding cars to buy. Each one ends by asking whether Cedar should keep watching.